Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Regional Account Manager (Remote)
Full time, Singapore (will require attending meetings one to five times per month in our office)
As a Regional Program Manager, you are responsible for managing a single client account or portfolio of global account(s), including, but not limited to, client retention, contract negotiation, implementation, business consolidation, sales of products and services, financials, business planning, and reviews, establishing relationships with key decision makers in multiple regions, and staff development. You’ll report to the Senior Director, Program Management, Asia Pacific.
As a Regional Account Manager, you will
- Ensure 100% client retention and account profitability
- Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives
- Manage new business implementations, working closely with the implementation team to ensure client expectations are met
- Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans
- Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs
- Identify and assist in the selection of technology tools and processes to produce desired results
- Establish and maintain relationships with key customer decision-makers in the region
- Perform client business reviews and deliver regular financial reporting to all stakeholders
- Create and manage budgets and financials (includes billing, payment & profitability)
About you
- Prior travel management company or related business travel account management experience desired, but very open to considering senior-level operations professionals seeking a crossover
- Experience implementing and managing mid-large market or regional clients
- Experience in implementing regional service roll-outs/projects
- Thorough knowledge of business travel account management and operations
- Cultural awareness of Asia Pacific markets
- Adept with travel industry technology and processes
- Demonstrated ability to successfully build, maintain, and grow customer portfolios and client relationships
- Knowledge of creating business plans and managing business/client strategies
- Presentation skills in terms of development and delivery
- Fluent in written and conversational business English
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.
