Responsibilities:
• Use of monitoring tools to proactively identify and research potential production incidents.
• Respond to alerts regarding potential production incidents.
• Escalate to advanced support as needed for problem resolution.
• Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
• Perform all environment routing, cycling, and implementation of splash pages.
• Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
• Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
• Develop procedures for trouble shooting and possible resolution of issues.
• Execute procedures and escalate appropriately to solve incidents quickly
Skills and Experience
• Proven team player who can work comfortable working in a multicultural environment.
• Proven ability to work independently, multi task and effectively work in a complex environment with multi-location team structure
• Excellent verbal and written communication skills; very strong influencing, facilitation, and collaborations skills
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
• Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Catchpoint
• Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
• Experience in a large IT production support environment
• Basic understanding/exposure to ITIL/ITSM.
• Dynatrace and Splunk Engineering basic skills would be a plus.
iKas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA Licence No: 16S8086 | EA Registration No. R1988468
We regret to inform you that only shortlisted candidates will be notified /contacted.
