[Order Number: 672647]
Responsibilities
- Order Processing: Accurately and efficiently process customer orders via designated software/systems.
- Data maintenance: Maintain accurate records of customer interactions and transactions, documenting orders, modifications, and cancellations properly.
- Customer Service: Attend to customer inquiries via phone, email, or chat, addressing concerns or questions about orders, delivery, or products.
- Interdepartmental Coordination: Work closely with sales and logistics teams to ensure timely order fulfillment and resolve discrepancies or issues.
- Problem Solving: Assist in resolving customer complaints or escalations to achieve positive outcomes, continuously improving customer service procedures, and providing feedback to management for product or service enhancements.
Requirements
Non-experience candidates are welcomed to apply.
- Business proficiency in Korean language is necessary to liaise with Korean-speaking customers.
- Proficient in Ms Office applications
- Candidates with proficiency in order processing software or systems will have an added advantage (specifically, SAP).
We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.
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https://goodjobcreations.com.sg/en/privacy-policy/
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EA Personnel Name: Yap Zia Xin
EA Personnel Reg. No.: R22109263
EA Licence No.: 07C5771
