Job Summary:
Supervise the daily operations and performance of the team in processing applications for claims/benefits/appeals and refund cases for Paid Leave Schemes and ensure that claims are processed in accordance with the stipulated policies and guidelines so that claimants are compensated fairly, consistently and timely.
Key Accountabilities / Responsibilities:
- Performance Management – Achieve operational goals and key performance indicators that are aligned to the organisation’s overall strategic objectives and ensure that monthly reports are submitted timely.
- Operation Management – Implement the approving guidelines to ensure staff processing all claims and payments to customers are timely and accurate and in accordance with stipulated policies and guidelines. Disseminate updated information and provide guidance to staff in implementing new/enhanced processes.
- Customer Service – Ensure and supervise staff in executing the customer service support initiatives to deliver a highly professional standard of service to customers.
- Employee Development – Coach, train & develop employees regularly in the required competencies to their fullest potential to leverage on their strengths for better performance.
- Claim Approval – Exercise judgment and approve claims to ensure fair compensation.
- Statistical Analysis – Prepare and analyse statistical reports to produce trends for management’s use.
- Quality Control Management – Investigate any non-conformances to facilitate corrective/preventive action so as to prevent future occurrences.
- Claims Consultancy – Provide guidance to the team on complex claims & deviation cases regularly to ensure consistency, fairness and prudence in decisions made.
- Process Review – Identify process and/or system gaps and propose enhancements to improve productivity and accuracy. Review, streamline and implement solutions to enhance operational efficiency and effectiveness. Participate in system testing and provide relevant feedback for system improvement.
Requirements:
- Degree in any discipline
- With minimum 3 to 4 years of working experience in Project Management and managing of small teams, preferably in processing HR claims, disbursement and refunds.
- Good interpersonal and communication skills, both oral and written
- Must uphold strong code of work ethics, in particular confidentiality of information
- Detailed and Meticulous
- Results oriented
Please proceed to apply by sending your updated resume in MS WORD format to [email protected] for immediate processing!
(Please include your availability, current & expected salary.)
