Roles and Responsibilities:
• Implementing and maintaining ServiceNow features, and develop, manage third-party integrations with ServiceNow.
• Build and maintain API and flat file integrations in ServiceNow with multiple third-party applications.
• Extend ServiceNow capabilities as per the Customer requirement.
• Support version upgrade in ServiceNow Platform
• Build enhanced User experience features such as Service portal, Mobility etc.
• Engage with stakeholder in collecting requirements, providing OOTB demo, supporting user acceptance testing and user training.
• Recommend and implement automation solutions to streamline for existing modules in ServiceNow.
• Develop new features and customize existing features in ServiceNow based on the customer requirements.
• Create and maintain documentation related to new and existing integrations.
• Support production rollout and release process
Requirement:
• Experienced in the development and implementation of ServiceNow ITSM modules, with additional knowledge in SPM and IRM being advantageous.
• Skilled in creating and managing Business Rules, Script Includes, UI Actions, Script Actions, Scheduled Jobs, email scripts, and workflow run scripts.
• Proficient in designing flows using Flow Designer and Integration Hub.
• Competent in ServiceNow client and server-side JavaScript, as well as ServiceNow APIs.
• Capable of customizing ServiceNow using UI Pages, UI Macros, and CMS with CSS, HTML, and Jelly.
• Hands-on experience with integrations involving Enterprise suite applications.
• Adept at building Catalogs, variable sets, Catalog Client scripts, UI Policies, UI Actions, and ACLs.
• Proficient in programming with JavaScript, XML, HTML, AJAX, Angular, and Jelly scripting.
• Experienced in integrating ServiceNow with external systems and applications using REST/SOAP APIs.
• Skilled in developing Scripted Rest APIs and managing third-party integrations.
• Ability to troubleshoot and resolve integration issues for seamless data flow and system interoperability.
• Strong debugging skills alongside coding proficiency.
• Experienced in extending the ServiceNow schema for custom applications.
• Knowledgeable in creating data sources, ETL processes, import sets, and transform maps.
• Proficient in using ATF to develop and execute test cases.
• Experienced in managing ServiceNow version upgrades.
• Familiar with MID server, Import and Export Sets.
• Good understanding of adding multiple pages and widgets to the ServiceNow portal.
