We are looking for Application Production Support Specialist on a 12 months extendable contract role.
About the role:
Event Incident Management is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Customer Facing Platform Technology. This includes support of the network, database, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
Responsibilities include, but not limited to:
• Use of monitoring tools to proactively identify and research potential production incidents.
• Respond to alerts regarding potential production incidents.
• Escalate to advanced support as needed for problem resolution.
• Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
• Perform all environment routing, cycling, and implementation of splash pages.
• Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
• Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
• Develop procedures for trouble shooting and possible resolution of issues.
• Execute procedures and escalate appropriately to solve incidents quickly
Proven team player who can work comfortable working in a multicultural environment.
Expereince & Skills:
• Proven ability to work independently, multi task and effectively work in a complex environment with multi-location team structure
• Excellent verbal and written communication skills; very strong influencing, facilitation, and collaborations skills
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
• Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Catchpoint
• Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
• Experience in a large IT production support environment
• Basic understanding/exposure to ITIL/ITSM.
•Dynatrace and Splunk Engineering basic skills would be a plus.
Argyll Scott Consulting Pte Ltd
