[Order Number: 674845]
Working hour: 5.5 days, 8.30am to 5.30pm, Sat 8.30am to 12.30pm
Responsibilities
- Process customer orders accurately and efficiently using our designated systems or software.
- Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
- Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
- Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
- Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
- Continuously improve customer service procedures and processes to enhance efficiency and service quality.
- Provide insights and feedback to management based on customer interactions to improve products or services.
Requirements
- Training Provided
- Experience in order processing
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771
