Job Duties:
- Provide assistance in the preparation of sales quotations and tenders, including sales calculations.
- Prepare detailed technical documentation, including specifications, diagrams, and system layouts.
- Ensure all technical aspects of proposals are accurate, comprehensive, and aligned with customer needs.
- Develop macros in Excel for automatic sales calculations and cost dispersion.
- Prepare spare parts quotations using SAP.
- Maintain detailed records of customer interactions, technical requirements, and sales activities.
- Prepare and deliver technical reports, proposals, and presentations to customers and internal stakeholders.
- Track and report on sales support activities, customer feedback, and technical issues.
- Coordinate with internal stakeholders to compile estimations.
- Undertake any other assignments as allocated by the reporting supervisor/management.
Skills and Qualifications:
Aptitude & Attitude:
- Team player
- Excellent communication and leadership skills
- Ability to plan, multi-task, and manage time effectively and independently with minimal supervision.
- Strong report writing and record-keeping ability.
- Ability to work under high pressure with minimal supervision and guidance.
- Result-oriented
- Able to accept responsibilities based on delegation and participation.
- Creativity and analytical skills
- Ability to communicate technical knowledge clearly and understandably.
- Technical writing skills
- Ability to work independently and as part of a team in a dynamic and fast-paced environment.
Academic Qualifications:
- Bachelor’s degree or equivalent technical qualifications in Electrical/Mechanical Engineering or Physical Sciences
- Proven experience as a Sales Support Engineer, Technical Support Engineer, or in a similar support role
- Proficiency in using SAP software and other sales and technical support tools.
- Working knowledge of MS Office, advanced Excel, and excellent skills in Visual Basic
- Qualifications and experience in Information Technology, Networking, or PLC will be an added advantage.
Working Conditions:
- Flexibility to work outside regular business hours to accommodate customer needs.
