Job Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Business Development and Customer Experience Executive. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued customers, ensuring satisfaction, and contributing to the overall success of our organization.
Job Responsibilities:
- Proactively engage with customers to understand their needs and expectations.
- Build and maintain strong, long-lasting customer relationships through effective address of customer inquiries, concerns, and feedback promptly and professionally.
- Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis
- Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue
- Maintain accurate and updated customer records in the CRM system.
- Analyze customer data to identify trends and opportunities for improvement.
- Assist in the drafting of business proposal
- Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.
- Ability to communicate with all levels of internal and external stakeholders.
- Excellent problem-solving skills with meticulous attention to detail.
- Ability to work collaboratively in a team environment.
- Provide administrative support to Business to Business, Operations, and Sales teams to ensure smooth day-to-day operations.
- Maintains Customer Service Feedback database.
- Responsible for QSM Submission and other activities.
- Support any off-site event under the Service Excellence/CRM team.
- Backup support for after-sales service requests, including retail, VIP, ISC, etc.
Job Requirements
- Degree in a relevant discipline.
- At least 2 years of experience in managing customer service and expectations of high-profile clients.
- Proven experience in customer relations or a similar customer-facing role.
- Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment.
- Proficient in internet and Microsoft applications.
- High-level communication skills in both English and Chinese.
- Proven ability to negotiate.
- Strong customer service recovery and conflict resolution skills.
- Good organizational and Ms Excel skills.
