Responsibilities:
· Level 2 Production support for Credit Origination group applications
· Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
· Act as the focal point for critical/high impact incident resolution for application systems that are in production
· Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
· Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
Skills/Requirement:
· Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
· Hands-on experience in IT Operations/Production support L2/L3.
· Experience in ITIL process and tools like Splunk and Control-M is a plus.
· Experience in Disaster Recovery planning and test execution.
· Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
· Experience working in the financial services industry supporting mission critical applications is a big plus.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
EA License No. 01C4394 • UEN. 200007268E • EA Registration No. R22105078 Kanimozhi Naveen Kumar
We regret to inform you that only shortlisted candidates will be contacted.
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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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