Key Responsibilities:
- Deliver extensive service and support to our valued customers, with a primary focus on the healthcare industry within the Asia region.
Responsibilities:
Perform preventive maintenance on the systems:
- Regularly inspect and maintain the systems to ensure their optimal performance.
- Follow maintenance schedules and procedures to prevent any potential issues or malfunctions.
- Conduct thorough checks, tests, and adjustments to keep the systems in proper working order.
- Collaborate with the maintenance team to identify and address any maintenance needs promptly.
Perform troubleshooting on the system:
- Diagnose and resolve technical issues that may arise with the systems.
- Utilize problem-solving skills and technical knowledge to identify the root causes of problems.
- Carry out effective troubleshooting procedures to restore system functionality.
- Coordinate with relevant teams or departments to address complex or recurring issues.
Prepare incident reports:
- Document and report any incidents, malfunctions, or system failures encountered.
- Provide accurate and detailed information regarding the nature of the incident.
- Include relevant data, such as time, date, and location of the incident, in the reports.
- Communicate the incident reports to the appropriate personnel for further investigation or action.
Customer orientation:
- Provide exceptional customer service and support to our valued clients.
- Understand customer needs and requirements, ensuring their satisfaction.
- Offer clear and effective communication to address customer inquiries, concerns, or requests.
- Build and maintain positive relationships with customers through professionalism and responsiveness.
Rotating standby:
- Participate in a rotating standby schedule to ensure 24/7 availability for system support.
- Be available for on-call duties during designated periods.
- Respond promptly to emergency situations and provide timely assistance.
- Collaborate with the team to ensure seamless coverage and support during standby periods
Teamwork and Collaboration:
- Be available for on-call duties during designated periods.
- Ability to work collaboratively with a diverse team, including technicians, engineers, and customer support personnel
- Effective collaboration, communication, and coordination skills are vital for seamless operations and support.
Requirements:
- Education: A diploma, Nitec, or relevant field such as engineering, technology, or a related discipline is preferred. However, equivalent work experience or specialized certifications in specific systems or technologies may also be considered.
- Experience: Prior experience in maintaining, troubleshooting, and supporting similar systems, especially within the healthcare industry, is highly desirable. Demonstrated experience in preventive maintenance, incident handling, and customer support is advantageous.
- Technical Certifications: Possession of relevant certifications or training programs related to the systems, such as certifications in pneumatic tube systems or pharmacy automation solutions, can be an asset. Examples include certifications from manufacturers, industry associations, or specialized training institutions.
- Analytical and Diagnostic Skills: Strong analytical thinking and diagnostic abilities are essential for effectively identifying and resolving system issues. Experience in utilizing diagnostic tools and software to troubleshoot and debug system malfunctions is beneficial.
- Communication Skills: Excellent verbal and written communication skills are important for interacting with customers, colleagues, and stakeholders. The ability to convey technical information clearly and concisely to both technical and non-technical individuals is valuable.
- Detail Orientation: Attention to detail is crucial for conducting thorough inspections, following maintenance procedures accurately, and documenting incidents with precision. A meticulous approach helps ensure the accuracy and quality of work performed.
- Adaptability and learning agility: The ability to quickly adapt to new technologies, processes, and changing circumstances is important. The willingness to continuously learn and update knowledge about emerging trends and advancements in the field is advantageous.
- Customer Focus: A customer-centric mindset with a strong commitment to delivering exceptional service and support is essential. Experience in providing high-quality customer service and maintaining positive customer relationships is beneficial.
