Job Responsibilities:
- Be a leader and lead the operation team
- To be responsible and accountable for the day-to-day supervision of all assignments
- To conduct announced and unannounced visits to all assignments at least once a week
- To monitor and ensure all security personnel are carrying out their duties at a high quality level and are reaching the client’s and the Company’s expectations.
- To motivate all security personnel within the assigned cluster so as to achieve and fulfil the agreed service level of contractual requirements.
- To be responsible for the deployment of staff to all posts within the assigned district and to ensure the site contracts are filled by accurate headcounts and by suitably qualified personnel within expectations.
- To be proactive to liaise with the site Supervisors (if any) for the deployment and settlement of the manpower problems within the assigned cluster.
- To liaise with clients regarding Site Operating Procedure. To ensure all staff is knowledgeable and well trained to perform all duties in accordance with the customer’s / contract’s requirement as well as the Company’s expectation.
- To assist with the scheduling and arranging of training and refreshment excises to all staff in order to maintain legal requirements and quality of service level.
- To deal with internal and external client complaints, incidents and any irregularities. Submit relevant reports and corrective action plans
- To implement agreed formulated corrective action plans.
- Execute disciplinary action in order to ensure staff members do not violate the Company regulations and policies.
- To assist with staff evaluations and appraisals.
- To be proactive to arrange and participate regularly in ad-hoc meetings with clients in order to maintain a good business relationship with the clients. Submit relevant meeting minutes with proactive recommendation (if any) or improvement plan for approval or take appropriate actions.
- To be proactive to plan on the subject of the site manpower and discipline control.
Job Requirements:
- Diploma or Degree from a recognized institution.
- At least 5 years of relevant experience in operation management role.
- Experience in Security Industries preferred
- Positive mindset and strong initiative in continuous improvement a must
- Good interpersonal skills with good verbal and written communication skills
- Able to work independently
- Class 3 license
