Our client is looking for a temporary customer service and order management executive role to cover for 6 months maternity.
Location: Yishun
Job Posting Description:
- Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
- Provide support to account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company's policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
- Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Provide support in business projects related to process improvement, customer experience, etc.
- Performing on miscellaneous duties and projects as assigned.
Qualifications
- Minimum 2 years of relevant work experience in customer service operations, order processing, handle SEA, and Singapore market and preferable in the same industry.
- Excellent communication skills, both written and verbal in English.
- Proficiency in MS Office -- Word, Excel, PowerPoint
- Knowledge in SAP or similar ERP system is preferred but not mandatory
- Excellent phone skills with capability to handle high call volumes.
- Meticulous attention to details worker who can handle orders accurately and efficiently.
- Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
- Comfortable with technology and IT tools, with keen eye to digitalize work processes
- Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
- Ability to work extended shift on when necessary, especially on the last few business days of the month.
