Specialist, Memberships and Engagement
Department: HQ – Secretariat
Job Responsibilities include but not limited to
Core responsible for managing membership processes, ensuring exceptional engagement and satisfaction among existing/new members.
Membership Management
Develop and execute strategies for membership recruitment.
Handle end-to-end processing of new memberships, renewals, and updates.
Serve as the primary point of contact for member inquiries and issues.
Collaborate with government agencies and internal stakeholders.
Prepare and deliver comprehensive membership reports and statistical analyses.
No selling of membership, purely processing and servicing of existing/new membership.
Other ad-hoc tasks as assigned.
Participation in Industry Projects
Support various projects and initiatives involving members.
Facilitate member participation in projects and programs.
Job Requirements include but not limited to
Diploma or ITE qualification in Marketing, Hospitality, Secretarial, Business Administration, or a related field.
Minimum of 2 years of experience in Customer service, administrative or ideally in membership management or relevant area.
Outstanding interpersonal, communication, and customer service skills.
Exceptional organizational abilities with keen attention to detail.
Capable of working independently as well as part of a collaborative team.
Proficiency in Microsoft Office suite and prior knowledge & experience in database management would be advantageous
Working Location:
Based in HQ, which is at TA Hub, approx. 8 min walk from Jurong East MRT.
Working Hours:
8.30 am to 5.30 am (Mon to Thu), till 5.00pm (Fri)
Benefits:
WFH (1 day) upon confirmation / 15 days AL + 1 (capped at 21 days) / Med & Dental Insurance (upon 3 mth) / Some cohesion events
Salary Range: Up to S$3.5K (can be discussed depending on experience)
Additional duties:
Need to write minutes during council meeting (rotational among the team, around 2-3 times a year).
Interested candidates please e-mail your resumes in Words document (indicating your current salary and expected salary) to: [email protected]
