Job Objectives
A team of computer operators, performing 24 x 7 shift duty on 3 rotating shift work, responsible for running day-to-day computer operations and performing system platform, network monitoring and batch processing support functions in Command Center which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running in Production and Development environments.
Key Responsibilities
· Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM, and network equipment, and react to exceptions in accordance with Standard Operating Procedures
· Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance with Standard Operating Procedures
· Manage IT-related incidents and problems reported via phone call or e-mail
· Maintain Incident Logs for incidents and problems for all software, hardware, and applications
· Perform job submission, backup, recovery and restart in accordance with SOP or approved ad-hoc request
· Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance with Standard Operating Procedures
Key Requirements
· Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
· Currently minimum 1 years hand-on IT Operations working experience of 24x7 rotating shift work in Command Center
· Knowledge in system platform operating (AS400, Mainframe and Unix/Linux)
· Proficient in using MS Office (Excel, Words and PowerPoint)
· Good communication and interpersonal skills and proficient in English Language
· Proven ability to work independently and under pressure
. A good team player
