With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
As the Cluster Director of Sales, you will be responsible for overseeing the sales efforts for Conrad Centennial Singapore and Conrad Singapore Orchard. Your primary goal will be to drive revenue growth by developing and implementing strategic sales plans, identifying new business opportunities, and building strong relationships with key clients for both the hotels.
What will I be doing?
- Contribute to hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for designated market segment
- Establish account development plans on a yearly basis. Maintain a comprehensive and updated account portfolio data, competitive set information and rate summary sheet
- Involvement in drawing up Sales Activity Plan, submit weekly sales call reports and future week activity plan as per the defined reporting standards as determined by the Cluster Commercial Director.
- Assist Cluster Commercial Director to work at successful RFP programs. Develops target lists and action plans for account solicitation
- Prepare corporate rate contracts for the hotel in accordance with current business and pricing conditions
- Organize comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
- Produce accurate and timely reports that meet the needs of the hotel and the management company
- Contribute to relevant management meetings to develop and implement sales and marketing initiatives
- Review the sales activities of the team, ensuring that they are achieving the minimum number of activities per week
- Participate in industry events and represents the hotel at national and international specialist trade fairs and workshops, agreed by the Cluster Commercial Director and in co-ordination with the entire Business Development Department.
- Cooperate with other departments, particularly Reservations, RMCC and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs
- Conduct quarterly Account Development review with the entire pro-active team along with Cluster Commercial Director, ensuring that the team is performing at optimal levels and maximizing revenue for the whole
- Any additional tasks assigned by the Cluster Commercial Director.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Cluster Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
- Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Excellent organizational and planning skills
- Experience in a similar role with a proven track record
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
