System Maintenance and Monitoring:
- Perform regular maintenance tasks such as updates, patches, and backups on system and network.
- Continuously monitor system performance and health, identifying and resolving issues proactively.
- Ensure all IT systems and infrastructure are running efficiently and securely
- Troubleshooting and Support:
- Respond to and resolve system-related issues and outages in a timely manner.
- Provide technical support and assistance to end-users and other IT team members.
- Document issues, troubleshooting steps, and resolutions in the ticketing system
Security and Compliance:
- Implement and enforce security policies and procedures to protect IT systems and data.
- Ensure compliance with industry standards and regulation
Backup and Disaster Recovery:
- Manage backup systems and procedures to ensure data integrity and availability.
- Develop and maintain disaster recovery plans and conduct regular testing.
Documentation and Reporting:
- Maintain detailed documentation of system configurations, maintenance activities, and procedures.
- Generate and analyze system performance reports to identify trends and areas for improvement.
- Collaborate with other IT staff to develop and implement best practices.
Collaboration and Communication:
- Work closely with other IT team members to support various IT projects and initiatives.
- Communicate effectively with stakeholders to provide updates on system status and maintenance activities.
- Train and mentor junior staff as needed.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in maintaining and supporting IT infrastructure in a complex environment.
- Proficiency in operating systems such as Windows Server and/or Linux (Red Hat, CentOS, Ubuntu).
- Experience with virtualization technologies such as VMware vSphere, Microsoft Hyper-V, and KVM or HCI.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
- Familiarity with storage solutions (e.g., SAN, NAS) and data management techniques.
- Scripting skills in languages such as PowerShell, Bash, or Python for automation tasks.
- Good leadership skill
- Good communication in English skill both spoken and written
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaboratively within a team.
