⇒ Main Responsibilities
- Simulate failures for further analysis of failing device.
- Implement operation and maintenance solution in-time and effectively to fulfil customers' requirement and solve technical issue.
- Construct and maintain up-to-date problem database to ensure accurate and sufficient information for maintenance and troubleshooting.
- Perform on-site survey.
- Install, configure and upgrade hardware and software for optimal performance.
- Perform acceptance testing of installed / upgraded equipment.
- Induct and train users on using and optimising hardware / software applications.
- Supervise routine hardware and software checks of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
- Review and report on service uptime, performance and utilisation of infrastructure systems.
- Ensure that projects are in compliance with overall project or SLA scope and set quality standards.
- Plan, oversee and report review diagnostics, troubleshooting and recovery processes to identify opportunities for improvement.
- Implement operation and maintenance solution in-time and effectively to fulfil customers' requirement and solve technical issue.
⇒ Key Priorities & Challenges
- Establish operating plans, procedures and processes for daily operations.
- Coordinate with various vendors on setup schedule and scope of work (SOW).
- Obtain quotation from vendor base on the SOW.
- Check daily outstanding log.
- Monitor, identify and resolve store IT infrastructure and system operation issues.
- Follow up aging ticket with relevant team and vendor.
- Constant upgrade to align with the growing information technology landscape.
- Monitor and support month end closing related issue.
- Maintain and update IT inventory in monthly basic.
- Maintain IT assets list.
- Maintain IT procurement submission.
⇒ Qualifications & Experience
- Minimum Bachelor’s Degree in Computer Science/Information Technology or equivalent
- Minimum 3 years of relevant work experience.
- Industry certification is an added advantage.
- Strong communication skills, as need to closely work with stakeholders, vendors and other IT Cross Functional Teams and Vendors.
- Strong analytical, negotiation and interpersonal skills.
- Meticulous, organised and able to thrive under pressure.
- Able to multi-task and work independently in a fast-paced environment.
- Solution-oriented attitude.
