- Global Company
- Regional Coverage
About Our Client
Our client is a leading web technology company serving millions of customers globally. They have some of the industry's most prominent and storied go-to-market brands and help customers of all sizes build a digital presence that delivers results. They are now opening an office in Singapore, looking for a Client Support Executive to cover the Hong Kong market.
Job Description
- Troubleshooting, resolving all technical issues related to software and the range of products and services it provisions
- Interacting with clients via live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
- Testing & analysis of all products & services
- Identifying any bugs/issues in the system and assisting in their resolution
- Recording, tracking, and reporting problem activity
- Building strategies to improve efficiency, profitability, and quality of service
- Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
The Successful Applicant
- About 1 year of customer service, client support experience
- Previous experience in the Tech/SaaS industry is a plus
- Willing to work shifts (7am or 11pm)
What's on Offer
This is an opportunity to be one of the pioneers, for a global company in Singapore.
Contact
Antoine Ratajczak (Lic No: R1985336 / EA No: 18C9065)
Quote job ref
JN-082024-6499663
Phone number
+65 6416 9849
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