- Handle all daily operational activities of incoming and outgoing customer orders (both local and overseas) includes invoicing - billing, costing and preparation of quotes.
- Management of customers, overseas network partner queries and local queries.
- Close monitoring of shipments and to ensure on-board deliveries and all local pickup and deliveries are being managed in a smooth manner.
- Update of information, movement of cargo and inventory in the marine solutions portal
- Ensure smooth running of all job processes to achieve KPIs as set as by HOD and Management so as to ensure customer satisfaction.
- Ensure all key processes are carried out in accordance with established procedures and instructions in compliance with regulatory requirements.
- Ensure timely preparation of documents for billing and costing.
- Involvement with work improvement by registering service failures
- Assist in the implementation for new Marine Solutions customers
- Timely submission of reports as and where needed
- Adherence to the KPIs set as by the HOD and Management
- Ensure timely update of customer's records to ensure completeness and accuracy of Database
- Procurement of buy rates from vendor(s)
- Take part in regular global conference call dedicated to Marine Solutions business and participate actively in discussions
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