Key Responsibilities:
- Oversee the end-to-end order fulfillment process of various e-commerce platforms, ensuring timely and accurate delivery of products.
- Coordinate with suppliers, logistics partners, and internal teams to manage inventory levels and stock replenishment.
- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing effective solutions.
- Handle customer inquiries and resolve issues related to orders, shipments, and returns in a professional and timely manner.
- Maintain accurate records of orders, shipments, and inventory using our management systems.
- Collaborate with the warehouse team to optimize storage and distribution processes.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Contribute to the continuous improvement of fulfillment and operational processes.
Requirements:
- Proven experience in fulfillment, operations, or a similar role.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Problem-solving mindset with a proactive approach to addressing challenges.
- Understanding of logistics, supply chain management, and warehouse operations.
All applications will be treated in the strictest confidence and only shortlisted candidates will be notified
Yap Lay Choo
EA Licence No. 03C5391 | Registration No. R1987101
