Job Description:
- Attend to enquiries, primarily incoming calls through the hotline or email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Perform out bound calls to customers who leave callback
- Proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Upkeep a positive and helpful approach in interactions with all customers
- Work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently
- fresh candidates (Diploma holders)
Staff Benefits:
- Medical Benefits for self and family
- Transport Allowance
- Yearly Bonus
Working Location:
Tanjong Pagar
Working hours:
Shift work, required to work on weekends, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH
INTERESTED CANDIDATES, PLEASE APPLY HERE WITH RESUME
EILEEN PANG
EA REG: R1988493
BUSINESS LICENSE: 22C1222
EXCEDER CONSULTING PTE. LTD.
