Guest relations officer
**Greeter Job Responsibilities for Limousine Airport Private Transfers and Event Transport**
- **Welcome Guests:** Greet arriving guests warmly at the airport or event venue, ensuring a friendly and professional first impression.
- **Signage Display:** Hold and display clear, visible signage with the guest's name, company logo, or event details to facilitate easy identification during meet-and-greet services.
- **Assist with Luggage:** Offer assistance with guests' luggage, ensuring smooth handling from the terminal or event entrance to the awaiting vehicle.
- **Coordinate with Chauffeurs:** Communicate with the limousine chauffeur to confirm guest arrival and ensure timely vehicle dispatch for a seamless transfer experience.
- **Provide Information:** Offer guests relevant information about the transfer service, including vehicle details, estimated travel time, and any other pertinent instructions.
- **Escort Guests:** Accompany guests to their designated vehicle, ensuring a smooth transition and assisting with any special requests.
- **Liaise with Airport and Event Staff:** Coordinate with airport staff or event coordinators to streamline the guest's transfer process, including handling any unexpected delays or issues.
- **Maintain Guest Comfort:** Ensure guests feel comfortable and attended to while they wait for their vehicle, offering amenities such as water or seating if necessary.
- **Record Details:** Document guest arrivals and any specific requests or feedback for future reference and service improvement.
- **Handle Special Requests:** Accommodate any special requests, such as preferred seating arrangements or additional services, to enhance the guest's experience.
- **Monitor Flight Schedules and Event Timings:** Stay updated on flight arrival times and event schedules to anticipate delays or early arrivals, adjusting plans accordingly to ensure timely service.
- **Coordinate Group Transport:** For event transport, manage the logistics of group arrivals and departures, ensuring that all guests are accounted for and transported to the correct location.
- **Adhere to Protocols:** Follow all company procedures and protocols for airport transfers and event transport, including safety guidelines and service standards.
- **Assist with Event Coordination:** Work closely with event planners to ensure that transport logistics align with the event schedule, facilitating smooth transitions for guests.
- **Provide Feedback:** Relay any guest feedback or concerns to the management team to ensure continuous service improvement.
- **Perform Additional Duties:** Take on additional tasks and responsibilities as assigned by management to support the overall guest experience during both airport transfers and event transport.
