Responsibility:
- To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
- To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
- To be the Site Coordinator at the Institute, as a Single Point of Contact ("SPOC") and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
- SLA Performance – Ensure no SLA Failure
- IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA
- Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables
- Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
- Compliments and Complaints – Work closely with the Institute to ensure high compliments and no or nil complaints.
- Day to Day Operations is run with minimal interruptions to the services
- All meetings with internal and external parties are documented and followed through
- Responsiveness – All emails, calls and any other communication are responded to, on a timely manner
Required Experience:
- Bachelor's degree / diploma in computer science, business, or a related field.
- 2-3 years of management and related experience in IT
- Proven ability to solve problems creatively.
- Strong familiarity with project management software tools, methodologies, and best practices.
- Excellent analytical skills.
- Strong interpersonal skills and extremely resourceful
- Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.
EA Personnel No: R1548171
EA License No: 95C5411
