Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Senior Customer Service Specialist to be part of their Customer Service team to support their business needs. They are located in the East - easily accessible.
Job Description of Senior Customer Service Specialist:
- Manage inbound calls and emails in a fast-paced environment.
- Process customer orders, handle inquiries, and provide updates on order status.
- Facilitate returns and ensure resolution.
- Collaborate with Account Executives to enhance customer satisfaction.
- Escalate concerns promptly and communicate effectively internally and externally.
- Proactively engage with stakeholders to address customer issues.
Requirements:
- Min Diploma in relevant field
- At least 5 years of order processing experience in manufacturing industry
- Comfortable with high volume and fast pace environment
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified
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