Responsibilities:
- Provide technical support for hardware and software issues, ensuring prompt resolution to minimize downtime.
- Install, configure, and maintain computer systems, networks, printers, and other peripherals.
- Respond to IT support requests via phone, email, and in-person, maintaining a high level of customer service.
- Troubleshoot and resolve network connectivity issues, software problems, and hardware malfunctions.
- Maintain accurate documentation of support requests, solutions, and IT processes.
- Collaborate with other IT team members on projects and support tasks to enhance overall team performance.
- Manage and monitor IT systems and infrastructure, performing regular maintenance and updates.
- Provide training and guidance to end-users on IT systems and software applications.
- Ensure IT security protocols are followed and assist in implementing security measures.
Skills and Qualifications:
- At least ITE Diploma holder
- Have at least 1 year experience in desktop support
- Good interpersonal and communication skills
- Proven experience as an IT Support Engineer or similar role.
- Excellent problem-solving and communication skills.
- Ability to work well in a team and handle pressure.