Role As a Customer Service and E-commerce Executive, you will be an ambassador for our products, providing exceptional customer service across all fronts - our showroom, WhatsApp channel, phone, social media, and emails. You will also handle e-commerce and operations tasks, demonstrating your ability to multitask and adapt in a fast-paced environment.
Key Responsibilities
Customer Service:
- Serve and support customers who visit the studio, providing them with product information and assistance.
- Handle customer inquiries and complaints across multiple channels including our showroom, WhatsApp, phone, social media, and emails, ensuring high levels of customer satisfaction.
- Maintain a well-presented, clean, and organized showroom at all times.
E-Commerce:
- Manage product listings: Produce product content, upload images onto our E-commerce website.
- Analyse sales performance vs targets, identify bestsellers, and provide recommendations to improve sales and webstore user experience.
- Plan and execute key launches and sales.
Operations:
- Receive and process orders, new stock, replenishments, returns, damages and transfers, as well as all stock-take exercises.
- Conduct quality checks and pack new stocks to ensure that they meet our standards and specifications.
- Investigate defect issues with the designer.
- Ensure stocks tally online and onsite.
General:
- Proactively acquire knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication.
Requirements
- Proven experience in a customer service role, preferably in a retail/showroom environment.
- Experience handling customer service across multiple channels including WhatsApp, phone, social media, and emails.
- Strong understanding of e-commerce platforms.
- Excellent communication and interpersonal skills.
- Ability to multitask and adapt in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Passion for our products and brand.
We look forward to receiving applications from candidates who meet these criteria. Please note that only shortlisted candidates will be contacted. Thank you for your interest in our company.
