Work Location: Marina One - The Heart
Working Hours: Mon - Fri, 9am - 6pm
Responsibilities:
• Serve as the primary point of contact for visitors and clients, embodying our brand values through courteous and professional interactions
• Maintain a visually appealing and organised reception area that reflects our brand image and values
• Receiving customers with a high level of professionalism by greeting, welcoming, directing and connecting them to the respective parties appropriately
• Check and open company letterbox daily
• Receive and distribute incoming mails and deliveries
• Management of local and international courier service, including vendor’s monthly reports
• Maintain the cleanliness of APAC Brand Experience Center
• Be attentive and able to handle all the pets that enter the showroom
• Maintain a deep understanding of all products to effectively address customer inquiries
• Responsible of promoting HICC Pet’s products to customers who step into our APAC Brand Experience Center
• Responsible for the sales at APAC Brand Experience Center
• Responsible for the stocks at APAC Brand Experience Center
• Ensure APAC Brand Experiential Centre is always well-organised, clean and visually appealing to attract and retain customers
• Ensures execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the experiential centre is meeting standards
• Stay updated on industry trends and competitor products, and market conditions to provide relevant insights and recommendations to customers
• Operate P.O.S machine and handle cash and other payment methods professionally and courteously
• Ensure stocks are always replenished on the display shelving
• Participate in monthly inventory stock take
• Handling customer feedbacks, complaints and concerns to enhance customers’ experience
• Responsible for packing the online order and send out to customers
• Ensure smooth processing of mail orders request
• Familiar with all promotional events for the company
• Record and handle any defective and damaged goods and highlight to management in a timely manner
Requirements:
• Diploma in hospitality or services related
• Good communication with a positive mindset
• Ability to read and understand product labels
• Ability to work on weekend if needed
• 1-2 years of relevant working experience in retail sales or having experience in hospitality or customer service industry
• A dynamic and highly motivated individual with ability to multi-task effectively
• Customer oriented with excellent interpersonal skills
• Able to work independently as well as in a team environment
• Able to work independently and willing to learn
• Strong sense of responsibility with a positive can-do spirit
• Well-groomed, possesses good interpersonal skills and communication skills
• Proven work experience in luxury or beauty field will be an advantage
