We are looking for an experienced and proactive Technical Support Specialist for a new start-up company that distributes OEM industrial machines. As one of the pioneers of the firm, you will play a key role in providing technical support to the business development team, ensuring smooth operations, and delivering good after-sales service to the company’s clients. This role offers significant career growth opportunities for individuals who are dedicated and contribute to the company’s success.
Main Responsibilities
The main responsibilities of the role include but not limited to the following:
Technical Support & Product Demonstration
· Conduct product demonstrations for potential and existing customers, highlighting the features and benefits of our laser welding, cutting, and cleaning machines.
· Provide after-sales technical support, addressing customer inquiries and troubleshooting to ensure satisfaction.
Logistics & Coordination:
· Manage the logistics of importing machines, coordinating with Principals, and ensuring timely delivery.
· Oversee the delivery process to customers, ensuring machines arrive in optimal condition and on schedule.
Customer Training & Technical Support:
· Serve as the primary contact for all technical inquiries, providing expert guidance and resolving issues.
· Conduct training sessions on machine operation and maintenance and develop supporting materials for customer education.
Operational & Sales Support:
· Assist management in technical and operational tasks to ensure seamless customer service.
· Provide technical expertise to support sales activities as needed.
Continuous Improvement:
· Identify and implement improvements within technical and operational functions.
· Contribute technical insights to help shape sales strategies.
· Perform any other technical and operational tasks as required by management.
Qualifications
· ITE/Diploma in Marine Engineering, or a related field.
· Fresh from sea cadets/ engineers with engineering background are welcome to apply.
· If no sailing experience, at least 2 years of proven experience in a technical support’s role, preferably in an industrial engineering sector is preferred.
· Strong technical knowledge with the ability to understand and troubleshoot industrial machinery.
· Good communication and interpersonal skills, with the ability to conduct effective demonstrations and training sessions.
· Strong team player with the ability to work independently and collaboratively.
We regret that only shortlisted candidates will be notified. Thank you for your understanding.
