Community Engagement
- Identify and engage with community organizations, nonprofits, government agencies, and other relevant stakeholders.
- Engage and collaborate with internal SNM divisions to support their programmes with external organisations.
- Forge and develop new strategic and sustainable partnerships to advance ecosystem of activities at Nursing Home, Active Ageing Centres & Senior Care Centres.
- Project, manage and evaluate the outcomes and effectiveness of all partnership initiatives.
- Engage and manage internal and external stakeholders.
- Manage all SNM wide events and activities.
Volunteer Management
- Work closely with internal SNM divisions to build and sustain a pool of competent Ambassadors and volunteers for all programmes and activities.
- Monitor and plan the centralised recruitment of volunteers to ensure the ratio of staff to volunteers to seniors is achieved.
- Support planning and deploying of volunteers for various SNM events and initiatives.
- Provide various channels for volunteers to share their feedback on their volunteering experience.
- Implement formal/informal volunteer recognition platform to recognize their contribution to SNM programmes and activities.
- Ensure that volunteers assist in a safe and supportive environment in accordance with the legislation and regulations.
Job Requirements
- Degree in any discipline with at least 5 years of relevant experience in Community Engagement & Volunteer Management
- Strong collaborative and partnership building skills with Grassroots organisations, Religious organisations, Community partners and Government agencies
- Able to manage multiple projects/events in a fast-paced environment
- Effective communicator with excellent interpersonal skills and has an interest to enhance care for seniors
- Self-motivated and resourceful with good problem-solving skills
- Responsible, independent and a good team player, who is able to mentor and guide junior colleagues
Competency & Proficiency
Must-have
- Business Relationship Building - Level 6
- Business Relationship Building - Level 5
- Customer Acquisition Management - Level 5
- Staff Management - Level 5
- Collaboration Practices Across Disciplines and Sectors - Level 5
- Social Service Programme Development - Level 5
- Social Service Programme Implementation - Level 5
- Stakeholder Management - Level 5
- Volunteer Programme Management - Level 4
- Volunteer Retention and Engagement - Level 4
Good-to-have
- Revenue Optimisation - Level 5
- Customer Feedback and Relationship Management - Level 5
- Business Presentation Delivery - Level 5
- Business Negotiation - Level 5
- Service Excellence - Level 5
- Diversity Awareness and Management - Level 4
- Social Sector Policy Influence - Level 4
- Trends Evaluation and Application - Level 4
Critical Core Skills
- Communication - Advanced
- Influence - Advanced
- Collaboration - Advanced
- Adaptability - Advanced
- Decision Making - Advanced
