Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components . This includes support of the network, database, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.
Description
Use of monitoring tools to proactively identify and research potential production incidents.
Respond to alerts regarding potential production incidents.
Escalate to advanced support as needed for problem resolution.
Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
Perform all environment routing, cycling, and implementation of splash pages.
Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
Develop procedures for trouble shooting and possible resolution of issues.
Execute procedures and escalate appropriately to solve incidents quickly
Proven ability to work independently, multi task and effectively work in a complex environment with multi-location team structure
Requirements:
Minimum 5-7 year experience large IT production support environment with strong knowledge Knowledge of Splunk, Introscope, Sitescope, Tivoli Netcool/WebGUI, Catchpoint
Bachelors Degree in IT or Equivalent
Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods
Basic understanding/exposure to ITIL/ITSM.
Excellent verbal and written communication skills; very strong influencing, facilitation, and collaborations skills
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Dinu Dinesh
EA License No: 11C5502
EAP Registration No: R22110286
