Working Locations: Tanjong Pagar
Working Hours: Shift work, required to work on weekends, 8.00am – 5.30pm or 8.30am – 6.00pm, off on PH
Salary Range: Basic $2500 - $2700 + $120 Transport Allowance + $150 CRM Allowance + AWS +VB
Responsibilities：
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting toConcession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
Filing of claims for customer (i.e over-deduction/failure to exit/double deduction) - Point to point enquiries from customer
- SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
Requirements:
- Have previous experience in call centre is highly preferred or customer service experience
Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279
