Job Responsibilities:
- Provide day-to-day technical support for OutSystems applications, addressing issues and bugs reported by users.
- Monitor the performance of applications to identify and resolve any issues related to stability, performance, or functionality.
- Monitor application logs, performance metrics, and error reports to proactively identify potential issues.
- Investigate and diagnose problems within the OutSystems applications and infrastructure.
- Collaborate with development teams to escalate and resolve more complex issues.
- Develop and implement fixes, patches, or workarounds for application issues.
Job Requirements:
- OutSystems Platform: Strong understanding of the OutSystems platform, including its architecture, development tools, and deployment processes.
- Scripting and Automation: Basic knowledge of scripting languages (e.g., JavaScript) and familiarity with SQL for database queries.
- IT Infrastructure: Understanding of general IT infrastructure concepts, including networking, databases, and cloud services, as they relate to OutSystems applications.
- Experience in supporting applications built on the OutSystems platform or similar low-code environments.
- Prior experience in a technical support or helpdesk role, preferably within a software development or IT environment.
- Strong problem-solving and analytical skills with the ability to diagnose and resolve complex issues.
- Excellent communication skills, both written and verbal, to interact effectively with users and technical teams.
- Patience and customer-oriented approach, with the ability to handle stressful situations calmly.
Next Step:
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
Simply click on 'Apply here' to drop your resume or email at [email protected]
All shortlisted candidates will be contacted.
Saghana Sithara | Registration Number: R1550224
