Key Responsibilities:
• Supervise and manage all floor staff, including waitstaff, hosts/hostesses, and bartenders.
• Ensure high standards of service and hospitality are consistently delivered.
• Handle guest inquiries, complaints, and feedback professionally and promptly.
• Coordinate with the kitchen to ensure timely and accurate delivery of orders.
• Maintain a clean, organized, and visually appealing dining area.
• Assist in training and development of new and existing staff.
• Monitor inventory levels and order supplies as needed.
• Implement and maintain health and safety standards.
• Assist in scheduling staff shifts and managing labor costs.
• Promote a positive work environment and motivate the team to achieve excellence.
• Oversee daily opening and closing procedures.
• Develop and implement marketing strategies to attract new customers and retain existing ones.
• Analyze sales and performance data to make informed recommendations for improvements.
• Assist in organizing and promoting special events and wine tastings.
Qualifications:
• Proven experience as a Floor Manager or similar role in a restaurant or cocktail bar.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of food and beverage operations.
• Strong organizational and problem-solving skills.
• Flexibility to work evenings, weekends, and public holidays.
• Experience in hospitality management or related field is a plus.
Benefits:
• Competitive salary
• Health insurance
• Staff meals
• Opportunities for professional development
• Positive and inclusive work environment
We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.
