L1 Production Operation Specialist

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Identify and implement opportunities to enhance Data Centre Operations, focusing on production stability, stakeholder experience, and service quality.
• Identify automation opportunities within production processes to streamline operations and reduce manual intervention.
• Timely escalation, communication, and resolution of major incidents, following the escalation matrix. Lead, drive, and facilitate investigation activities.
• Participate in troubleshooting system and network connectivity issues before escalation.
• Track production metrics and performance indicators to ensure operational targets are met.
• Ensure compliance with safety and regulatory standards in production.
• Perform other duties as instructed.

• Bachelor's degree in computer science/ information technology/ engineering or equivalent
• Minimum 3 years of IT experience as a Level 1 Production Operations Engineer.
• Strong analytical skills for process improvement and optimization.
• Technical proficiency in production systems with effective problem-solving capabilities.
• Experience with Data Centre facilities, including temperature/humidity monitoring systems, smoke detection, fire suppression systems, Uninterrupted Power Supply (UPS) units, CCTV, keypress units, etc.
• Familiarity with AWS tools such as CloudWatch and CloudTrail is advantageous.
• Able to work shift duties.