Reporting to the Project Director, the Support Manager is responsible for executing day-to-day onboarding and support of clients.
Job requirements:
-Minimum of 3 years in technology/software service management managing a team
-Strong technical skills (Java, Sprint, React, Azure, SQL Server)
-Individual with strong problem-solving skills and excellent customer service
-Proven ownership of processes and team management to meet SLAs
-Hands-on experience in technical support and incident management with any certifications a plus (eg ITIL)
-An individual that has strong written and verbal communications
-A strong work ethic and ability to navigate and thrive in fast-changing environment.
-Preferably knowledge of healthcare operations
-Preferably someone that has 2 years of experience within a start-up environment.
-Preferably an individual that has some programming experience
