Purpose of Job:
- Provide administrative, operational and logistical support for Centre and its programmes
- Identify the needs of clients based on client interactions
- Support linking of client to counsellors
- Support counselling team’s engagement and partnerships with other organisations to meet the needs of clients
- Support the implementation and execution of funding initiatives and grants
Key Responsibility Areas
- Attend to helpline calls, referrals, and emails, providing emotional support and identifying the needs of help-seekers
- Provide help-seekers with information on social support services available at other organisations if necessary
- Update the counselling team on incoming help-seekers and referrals
- Input and manage relevant data from calls, emails and referrals into the Client Management System
- Extract, collate, and analyse of data when required from the Client Management System
- Coordinate general and board meetings for the board of directors
- Write and/or vet minutes of general and board meetings
- Maintain records of board membership for reporting purposes
- Facilitate the orientation of new board members
- Support the grant application and data required for approved grants
- Any other ad-hoc duties or responsibilities as required by the organisation
Candidate Requirements (Must-Haves)
- Adaptable in interaction with help-seekers
- Bilingual (English and Chinese)
- Good interpersonal skills and communication skills
- Familiar with Google and Microsoft Workspace applications
- At least 2 years working experience, preferably in the Social Service sector
Preferred achievements / characteristics (Nice-to-Haves)
- Diploma-holder at minimum
- Background in Social Work, Counselling or related discipline
- A heart for people – empathetic and willing to attend to others
- Knowledge of the social service landscape
- Experience in frontline service providing services to members of the public
- Team player
Part-Time Arrangement
While this is a full-time position, we are open to discussing part-time arrangements for the right candidate. If you are interested in a part-time schedule, please indicate your preference in your application, and we will be happy to explore this possibility.
Possible Conversion to Permanent Position
This position comes with the potential for conversion to a permanent position, subject to mutual agreement between you and the organisation. Both parties will evaluate the fit during the contract period to determine if a permanent role is the right next step.
