Job Description:
Telemarketing
· Creating and following up with new and existing sales leads extensively and primary goal is to focus on building sales pipeline.
· Handling outbound telemarketing, coordinating with email and mailing efforts across all sales channels.
· Developing and maintaining the required knowledge of the company and its services to identify customer needs and maximize the opportunity.
· Strong prospecting, exceptional listening, problem-solving and time management is critical
Administrative
· Oversee all administrative tasks in the office compliance and provide administrative support
· Acquire and maintain office stationeries
· Establish and maintain appropriate sorting and filing
· Scan and print documents
· Prepare invoices, Delivery note, Purchase order
· Answer, screen and transfer inbound phone calls
· Receive and direct visitors and clients
· General clerical duties including photocopying, fax and mailing
· Maintain electronic and hard copy filing system
· Coordinate maintenance and agreement of office equipment
Human Resource
· Handle recruitment process such as posting advertisement, phone screening for shortlisting, arrange
interview, employment contracts, etc
· Monitor the implementation of HR policies and procedures followed by managers and staff.
· Manage the work pass applications online and status including monitor of the expiry dates.
· Prepare confirmation letters, relieving letters, experience letters, certifications
· Monitor contract expiry for renewals.
· Update and manage employee records.
· Perform other duties as assigned
· Maintain records for staff leaves and documents
Requirements
· Experienced with telemarketing, professional and have pleasant voice
· A self- starter who can operate both individually and as part of a team
· Outstanding needs analysis, positioning, business justification and closing skills Proven track record as a telemarketer or similar sales / customer service role
· Proficient in spoken English and one other language
· Proficient in Microsoft Office, and use of telephone systems
· Excellent communication and presentation skills
· Warm, welcoming and approachable voice
· Excellent skills in negotiation and dealing with customers’ objections
· Patient and composed in the face of customers’ objections and feedback
· Highly independent, disciplined and takes initiative
• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 1 year experience as HR/Admin Executive
• Experience in the field of Digitization services and Document Management solution will be an advantage
