Key Responsibilities
- Leveraging the overall Digital strategy, lead the vision and roadmap of the Product in partnership with Business Owners & Technology partners
- Guide teams to define, build, maintain and continuously improve the Product to support the business growth and transformation.
- Work with business stakeholders to arrive at common agreements & understanding on business impact of the Platform.
- Ensure Articulation, Measurement & Publishing of key business KPIs that the Product(s) is built for.
- Build strategic engagement & anchor frequent/ regular governance with Service Providers for Underlying systems or outsourced vendors to build fast & build right.
- Accountable for end-to-end delivery of Product roadmap
- Ensure that Product roadmaps are prioritized against business needs
- Ensure that functional requirements, wireframes, user journeys, design and product requirements, and other artifacts as needed to support technical design & development are developed and signed off from stakeholders
- Maintain regular connect and engagement with key stakeholders periodically to refine platform; Lead the team to work towards optimizing the product value based on the feedback
- Work in agile framework to break down the product plans and deliver best-in-class product experiences; work with Scrum Master/Business Analysts to define, groom & clean product backlog & continuously requalify requirements.
- Proactively identify and resolve any strategic issues that may impact the team’s ability to meet strategic, financial, and technical goals
- Develop and leverage in-depth understanding of business, user, market & competition insights
- Proactively present progress against those goals (e.g. dashboard building) to business & platform stakeholders
- Define responsibilities for Production Support and Triage teams within Platform team to manage and resolve incidents/ production defects timely. Ensure that incident reports are filed timely. Ensure that learnings from incidents are baked into preventive steps and proactive monitoring to minimize future disruptions.
- Ensure adherence to regulatory & compliance requirements
- Use data to monitor, track and continuously improve on performance
- Work with Business Analyst(s) to ensure in-depth understanding of business processes and articulation of use-cases / user-stories and acceptance criteria
- Work with Software Engineering teams to analyse, design, deliver and support applications to meet business objectives; Ensure that Solution Design Documentation is maintained and updated
Experience & Education:
- At least 8 years of total experience & min 3 years of experience in software products delivery
- Managing and delivering customer-centric software products and services in a high growth environment
- Demonstrate passion for transformative user experiences
- Lead cross-functional and cross-company teams to deliver product experience & projects timely
- Experience with Vendor Engagement & RFI, RFP
- In depth understanding of Insurance, Insurance products, market and processes is advantageous
- Bachelor's degree in information technology, computer science, engineering or related field; MBA or other relevant degrees will be added advantages
Stakeholder Management & Technical Skills
- Excellent verbal and written communication skills
- Demonstrated experience engaging and influencing senior leaders
- Strong experience in Digital Product management and UX
- Demonstrate ability to understand and discuss Product strategy and manage trade-offs
- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
- Strong analytical and quantitative skills with the ability to use data and metrics to drive performance and continuous improvements
- Strong negotiation skills - able to balance the role, priorities & stakeholders.
- Experience in Agile methodologies(preferred)
- Competency in Jira and Confluence
