Responsibilities:
- Handle incoming inquiries primarily via hotline calls and other channels such as email.
- Identify and understand customer needs, delivering prompt, accurate, and satisfactory responses.
- Address a variety of calls, including but not limited to:
- Concession-related issues (e.g., lost cards, replacement procedures, extension issues, application problems)
- Assisting customers with claims (e.g., over-deductions, failure to exit, double deductions)
- Providing point-to-point information
- Resolving SimplyGo-related concerns (e.g., minor technical issues, fare mismatch investigations)
- Conducting outbound calls to customers who request callbacks.
- Accurately document all customer interactions in the call center system.
- Achieve or exceed individual and team key performance indicators (KPIs) as set by management.
- Maintain a positive, supportive attitude in all customer interactions.
- Willingness to work on weekends and perform overtime when required.
- Perform additional duties as assigned by Team Leaders or Supervisors.
Requirements:
- Minimum GCE ‘N’ or ‘O’ Level qualification.
- Previous experience in a call center or customer service role is highly preferred.
- Strong team player with excellent interpersonal and communication skills.
- Self-motivated and capable of working independently with minimal supervision.
Interested candidates who wish to apply for the advertised position, please click on the apply button
EA License No: 96C4864
Reg. No.: R2094940
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
