Key Responsibilities:
- Proactive outbound communications
- Outbound face to face, telephone, email, fax and mail communications to customers and prospects in order to identify needs and provide Kayden’s solutions. This will include interacting with both purchasing and engineering.
- Reactive Inbound communications
- Responsible for trouble shooting complex customer problems, inquiries / service requests
- Respond to Requests for proposals / quotes, regional referrals, blanket order requests, large order pricing / discounting etc.
- Interdepartmental integration
- Probing of customer / prospect needs in order uncover sales opportunities
- Responsible for the promotion of products and services
- Responsible for retaining sales in assigned accounts
- Development and implementation of Account Plans /campaigns to identify additional business with past purchasers as well as new accounts in order to penetrate accounts and secure greater share of customers supply needs
- Coordinate and execute special product offerings working in conjunction with the product managers to increase sales and vendor support
- Complete all deadlines for daily, weekly, and monthly reporting.
- Attend regular ongoing sales and product training
- Resolve all customer issues in a timely manner
- Routine sales travel to visit new and existing customers, attend and participate in relevant trade shows.
- Identify and properly qualify new business opportunities using available resources.
- Execute timely preparation of all expense reports, budgets, and all other reports as requested by Company, Customers and Suppliers.
Desired Skills and Experience:
- University Degree required
- Three to five years industry experience.
- Proven experience driving successful sales results (sales growth year over year, improved customer retention, quantifiable business results, etc.)
- Proven results (quantifiable, definitive plan, execution, and results) in providing value added service to customers
- Strong PC and computer software experience Microsoft word, outlook, excel, PowerPoint and CRM Software
- Excellent communication skills (verbal and written)
- Strong analytical/discerning skills
- Exceptional listening and probing skills
- Ability to lead, motivate and direct the work of others
- Ability to work independently in assigned territory.
