Responsibilities:
- Provide a high quality of service and deliver excellent dining experience to all customers
- Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)
- Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost
- Enhance the leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service
- Respond to the customer or team members comments and feedback professionally
- Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system
- Responsible and ensure outlet safety, cleanliness, hygiene are keeping in high standards
- Ensure respective section in outlet follow SOP manual and execute accordingly
- Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of the workforce to Area Manager regularly
- Good knowledge about all menu, able to explain clearly to team members during training
Requirement:
- Good communication abilities
- Driven and determined to excel
- Good attitude and a passion in customer service
- Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
