Main Responsibilities
Application monitoring responsibilities
- Define and implement in coordination with the build team the needed application monitoring. Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.
- Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
- Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
Incidents and Requests management
- Provide level 1 and level 2 application support to business users (trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
- Analyze and manage incidents/problems/requests.
Problem management and continuous improvement
- Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team.
- Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
- Provide non-functional requirement to the build team to implement monitoring as code whenever available.
Requirements
- Minimum 5+ years experience in application support activity.
- ITIL certification.
- Strong knowledge in XML, SQL, PL/SQL, MQ, CFT and Control-M.
- Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)
- Experience in reconciliation system like Intellimatch
Company Reg No.: 201131609D | License No.: 11C4684 | Reg No: R1876682, Madhavi
