Roles and Responsibilities:
The Application Support Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues.
a) Provide applications troubleshooting and on-site support.
b) Log, escalate and follow through with issues
c) Simulate user problems to resolve operating difficulties.
d) Coordinate activities to identify, diagnose and rectify problems
e) Liaising issues troubleshooting with vendors
f) Document the application's teachnical Architecture, issue Resolutions and procedure
Requirements:
The candidate is a keen learner, and able to apply structured, analytical thinking for functional and technical issues troubleshooting. The candidate is a strong team player, who communicates his/her ideas and gets along with others easily.
a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
b) 1-3 yrs of Technical / Application Support experience on multi technology platforms
c) ITIL v3/v4 certification and strong service oriented experience / background preferred.
d) Knowledge and understanding of IT industry environment and business needs
e) Able to do 24/7 standby support
