Job Title: Customer Service Representative
Role Summary/Purpose:
To provide a differentiated customer service experience to our worldwide customers who send their parts for repair and scrap replacement services.
Essential Responsibilities:
- Engage with assigned customers on all matters pertaining to the fulfilment of their PO requirements,
- Ensure customer contract pricings are loaded timely and accurately in ERP system and to report any issues immediately.
- Provide timely and accurate quotation and diligently follow-up with timely customers’ approval.
- Administer scrapped parts downgrade and issue NSMR and purchase parts for scrap replacement where required.
- Set up new customers’ accounts.
- Proactive follow-up with Shop teams and/or Customer Program Managers and/or Sales Directors for prompt issue resolutions and/or communications
- Respond to customers’ queries in a timely and professional manner.
- Undertake further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
- Execute duties with EHS mindset and utmost integrity.
Qualifications/ Requirements:
- Minimum Diploma Level.
- 1 year of relevant working experience is advantageous.
- Relevant experience in customer service is an advantage.
- Strong communication skills, both written and oral.
- Competent with Microsoft applications.
- Ability to manage self and tasks in proactive manner, excellent organizational and administrative skills.
- Attention to detail, possess a calm and analytical approach to problem solving.
Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.
EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
