Role Summary
We are seeking a highly qualified Sales Support Coordinator to join our team. In this role, you will play a critical part in providing support and collaborative problem-solving to the sales teams, as well as advanced resolutions to customers, as well as maintaining strong relationships with external customers and/or vendors.
The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role.
By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, while ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success.
What you’ll be doing
· Process customer orders in CRM & Microsoft AX upon receipt via different channels / platforms, in addition to AX, experience in JDE1 is a huge plus.
· Issue Purchase Orders/ manage Purchases to factories / suppliers.
· Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services, and information to customers.
· Ensure billings are done and mail/email to customers on a timely manner.
· Monitor open purchase orders / inbound deliveries from factories and suppliers.
· Preparation of documents (Invoices / Delivery Notes) for scheduled deliveries.
· Answer queries from sales and customers on stock and shipment of orders.
· Provide professional & high-quality phone call & email support to internal and external stakeholders on a timely basis.
· Resolving customer complaints quickly and efficiently
· Act as the main point of contact for customers and ensuring their satisfaction via CRM.
Who you’ll be working with
· Sales Representative in processing customers orders
· Fellow Sales Support Coordinator in the region
· Sector Managers across the region
· Business stake holders
This is what you’ll need to be successful in this role
· Degree/Diploma in Business/ Finance/ Sales & Marketing/ Engineering or equivalent
· Minimum 5 years' experience in a Sales Operations or similar operations.
· Experience in Microsoft AX and JDE is a plus plus.
· Experience in Dynamics 365 CRM will be an advantage.
· Proficient user of MS-Excel Macro & PowerPoint Skills
· Hands-on experience with analysing big data and making forecasts.
· Sense of ownership and pride in your performance and its impact on company’s success.
· Good time-management skills.
· Great interpersonal and communication skills.
