1. Operational Management:
- Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
- Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
- Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.
2. Staff Management:
- Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
- Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
- Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.
3. Customer Service:
- Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
- Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
- Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.
