We will be looking for a vibrant energetic guest service agent who can represent the coriander leaf brand to its full potential. Customer service is a vital part of how we represent ourselves hence having a full time dedicated service staff to ensure we manage clients expectations to the fullest. Following are responsibilities to be carried out
Responsibilities
- Responsible to Restaurant Supervisor/Assistant Restaurant Manager/Restaurant Manager.
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies,equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet.
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisor and ensuring follow up is performed with the guest.
- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Be knowledgeable of all services and products offered by the restaurant
Requirements
- Can converse well and grasp the essence of menu knowledge
- Must be prepared to perform shift duties and work on weekends and public holidays
- Energetic and hardworking with a positive attitude daily.
Job Types: Full-time, Permanent
Salary: $2,200.00 - $2,500.00 per month
Only Singaporean and PR Applicant
