4 days work week (Required to work on PH/Weekends) - 9hours/shift, exclude break
Open to Local only
Job Description:
- Welcome & receive guests in a friendly, approachable manner
- Escort guests to a prepared table in accordance with outlets' seating procedures
- Manage and respond to guests’ enquiries
- Assist in managing reservations
- Work closely with superior to receive and coordinate all reservations and special requests
- Monitor flow of dining venue and maximize seating capacity to achieve a smooth flowing service within busy environment
- Maintain the guests’ profile and history, take note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
- Proactive in getting feedback from guests to improve day to day operations
- Develop and maintain positive working relationships with colleagues and support team to reach common goals
- Personalize guest experiences with professionalism and a personal touch
- Providing a positive and friendly guest experience for all guests
- Ensure safety precautions are adhere at all times
- Attend to special needs and requests from guests
- Maintain a clean and tidy reception area
- Protect establishment and patrons by adhering to a strict code of cleanliness, sanitation and safe distancing measures
- Ensures each guest gets a fond farewell as they leave
- Relay all guest comments to Superior
- Any other ad hoc tasks as assigned by Superior