1. Technical Consultation
- Quotation Analysis: Provide detailed responses to customer quotation requests by analyzing engineering equipment and materials. Offer cost estimates and design specifications tailored to customer needs.
- Technical Interpretation: Interpret and accurately communicate technical details from GA drawings, datasheets, and other technical documents.
2. Product Mastery
- Inquiry Review: Review all customer inquiries to ensure complete understanding and address all technical and commercial requirements.
- Design/Sizing: Utilize specialized software to size and select appropriate products based on different mediums, conditions, and process parameters.
- Collaboration with OEMs: Work closely with Original Equipment Manufacturer (OEM) engineering and sales teams to refine proposal quality.
- Issue Resolution: Solve complex technical issues efficiently, ensuring customer satisfaction and fostering long-term business relationships.
3. Proposal Development
- Comprehensive Proposals: Assist in developing thorough proposals, including detailed technical specifications and accurate cost estimates.
- Record Keeping: Maintain updated and detailed records of project specifics, including equipment specifications, design changes, and customer interactions.
- Sales Alignment: Collaborate with the sales team to ensure proposals align with customer expectations.
4. Coordination
- Project Implementation: Act as the main point of contact during project implementation, coordinating between operations and service teams for smooth execution.
- Site Visits: Conduct site visits to better understand customer needs and challenges, providing on-site technical support during installation and commissioning.
5. Supplier/Vendor Collaboration
- RFQ Management: Oversee the (RFQ) process, including managing delivery schedules and inventory systems.
- Negotiation: Utilize strong negotiation skills to secure the best prices from suppliers/vendors.
- Technical Coordination: Coordinate technical activities between clients, suppliers/vendors, distributors, and OEM teams.
6. Problem Solving and Aftersales Market
- Post-Sale Issue Resolution: Address and resolve post-sale issues promptly to ensure customer satisfaction.
- Market Engagement: Engage with the market to understand evolving customer needs, gathering feedback to inform future product enhancements.
- Aftersales Strategy: Develop strategies to improve aftersales support and maintain high levels of customer satisfaction.
7. Training
- Supplier Training: Participate in supplier training programs to stay current with product developments.
- Technical Resource Development: Prepare and provide technical resources to support the sales process, ensuring potential clients are well-informed about equipment technical details and applications.
